The choice of an electronic lock is an investment not only in security but also in the comfort of guests, the efficiency of staff, and the long-term operation of the hotel..
Modern hotel access systems offer much more than just card unlocking. Depending on the chosen solution, they can support mobile keys, remote access control, and integration with hotel software..
But how to choose the right system?
Here are five common mistakes that you should avoid.
1. Selection only by price and appearance
The design of the electronic lock is important. It must match the interior and category of the hotel. But a beautiful appearance and low price are not enough..
Before purchasing, pay attention to the quality of the materials, the reliability of the mechanism, the battery life, and the maintenance options..
It is no less important to check whether the selected model is suitable for the hotel doors — their thickness, construction, and direction of opening.
Our advice: compare not only the initial price but also the operating and maintenance costs over the coming years.
2. Neglect of management software
The electronic lock is just one component of the hotel access system.
In larger facilities, the software through which the staff manages access to rooms, common areas, and service zones is of particular importance..
Before you choose a system, check:
- Can guest cards be easily issued and canceled??
- Are different access rights for staff maintained??
- Is it possible to manage common areas??
- Does the system offer integration with the hotel PMS being used??
- Is there a possibility for future expansion with online features or mobile keys??
Our advice: choose a solution that meets not only the current needs but also the hotel’s development plans.
3. Absence of an emergency shutdown plan
What happens if the lock's battery runs out, the guest's card stops working, or a technical malfunction occurs?
These are situations that every hotel should be prepared for.
Depending on the model, electronic locks may have a mechanical emergency key, external emergency power supply, or other means for service access..
It is important for the staff to be familiar with the procedures for action and to have access to the necessary means for emergency unlocking..
Our advice: ask the provider for clear instructions for emergency situations before the installation.
4. Undervaluing the security of cards and mobile keys
Not all contactless access technologies provide the same level of security.
When choosing a system, it is important to consider not only the type of card but also the method of authentication, protection against copying, and access rights management..
Modern solutions can use cryptographically secure identifiers and mobile keys, but the specific level of security depends on the technology and its implementation..
Particular attention should be paid to the procedures for canceling lost cards and terminating access after a guest's departure.
Our advice: request specific information about the card technology and security mechanisms, instead of just relying on the general description "secure system."
5. Undervaluation of service support and spare parts
Even the most reliable system needs periodic maintenance.
In hotel locks, this is particularly important because a technical problem can lead to a temporary withdrawal of a room from service or inconvenience for guests..
Before purchasing, check the availability of spare parts, the options for technical consultation, and the terms for warranty and out-of-warranty service..
It is good to know how support will be provided for future expansion or modernization of the system..
Our advice: choose not just a product, but a provider who can assist you even after the installation.
What to choose: offline, online system, or mobile keys?
There is no universal solution for all hotels.
For a small establishment with a limited number of rooms, an offline card system may be completely sufficient.
In hotels with a more complex organization of online access management, additional opportunities for control and administration may be provided..
Mobile keys, for their part, can facilitate guest service and reduce the need for physical card handovers when they are part of a properly implemented system..
The best choice depends on the size of the venue, the way of operation, the software used, and the expectations of the guests..
HOTELLO NEXUS – intelligent solutions for hotel access
We consider the hotel lock as part of the overall access organization, rather than as a standalone product..
Our goal is to help hoteliers choose a solution that is tailored to the specifics of their property, security requirements, and opportunities for future development..
Among the solutions we present are electronic hotel locks, access control systems, and technological capabilities for modernizing hotel services..
Are you planning a new hotel or an upgrade to an existing access system?
Contact us to discuss the suitable options for your property.
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